Sizing
If you are in need of sizing help and aren't able to visit the studio, we invite you to purchase this ring sizer, which has been calibrated to the tools in our studio. With the purchase of this sizer you will also receive our comprehensive guide to ring sizing, and access to our team for any sizing-specific questions.
When selecting a ring size, we recommend ordering on the small side for thin bands, and on the large side for wide bands. It is also important to take into consideration your body's tendency to swell with temperature fluctuations; your ring might feel tight in the summer and loose in the winter. If you are able to come to our San Francisco studio we would be happy to size your finger for you. Alternatively, you can have your finger sized by any jeweler in standard American sizing. Please note that sizing systems may vary from studio to studio, and sizing is not an exact science. For international sizings, we refer to this chart.
If you are purchasing a ring as a gift, please contact the studio and we would be happy to walk you through the process of selecting a size.
We recommend sizing based on these measurements. When measuring your wrist, please use a soft measuring tape directly against the skin. Please note, personal preference in sizing may differ from person to person, and this is just a guideline.
X-Small - Recommended for wrists 6 inches (15.25cm) and smaller.
Bracelet approximately 16.6cm in length.
Small - Recommended for wrists up to 6.5 inches (16.5cm).
Bracelet approximately 17.4cm in length.
Medium - Recommended for wrists up to 7 inches (17.75cm).
Bracelet approximately 18.25cm in length.
Large - Recommended for wrists up to 7.5 inches (19cm).
Bracelet approximately 19.5 cm in length.
Care
Fine jewelry should be treated with care. It is best practice to remove jewelry when coming home, and to put it back on when leaving. This can lengthen the life of a piece dramatically, and can lessen the chances of damaging an item. Diamond slices can be particularly delicate, especially in rings; be sure not to put pressure on the surface of the stone. Pearls and opals are quite soft and are easily scratched; wear them with care.
To clean most items, we recommend using a chemical-free dish soap, warm water, and a soft toothbrush regularly. Translucent stones with closed backings should not be submerged in water, and should not come into contact with lotions, oils, or creams.
Repairs
We stand by the quality of our work and guarantee quality with normal wear for one year. We ask that you please read the Care section of our website for specific information about how to keep your jewelry beautiful. Please contact us should you ever have an issue or require a repair of an item and we would be happy to help as best we can. Because of the unique nature of Tura Sugden settings and fabrication, we request that repairs and sizings be done in our studio.
Shipping
Each piece is carefully hand-fabricated and set in our San Francisco studio. Normally stocked items will be shipped within one to two weeks. For regularly stocked items we request that you allow one to two weeks for production and delivery. In-stock items will ship within 24 hours. For custom, one-of-a-kind, and special orders we ask that you allow a 4 to 6 week lead-time for production. If you would like to request a rush please contact the studio; we are happy to oblige in special circumstances.
The packages that we send are insured and expedited, so you don't have to worry about your purchase getting from here to there.
We stand by the quality of our work and guarantee quality with normal wear for one year. Please contact us should you ever have an issue or require a repair of an item and we would be happy to help as best we can. Because of the unique nature of Tura Sugden settings and fabrication, we request that most repairs and sizings be done in our studio.
If you would like to cancel or alter any order that you have placed with us, please notify us via info@turasugden.com within 5 days or we will unfortunately be unable to grant a refund.
Returns
We understand the need for occasional returns and exchanges. However, we are a very small company and request that returns be made for store credit only within 5 days of purchase. Please notify us as soon as possible if you expect the need for an exchange or return, and we will be happy to assist you. We can only accept returns of unworn items. Returns or exchanges of rings that have been sized will incur a restocking fee of $150. Custom orders are final sale. Discounted items are final sale.